FlexShopper has furniture for every room in your house. We are here to help; If the customer has any further questions or concerns, they may contact us via email at ************************************** or call our *************************** at **************. I had not even noticed it until a few months went by and I say an email. Rent-to-Own Products: Everything You Need to Know - FlexShopper 2022 FlexShopper, LLC. Suspected identity theft. Read real reviews online (not fake ones they add) and you will see what i'm taking about. I brought a snapper 82v cordless push mower on credit with batteries and charger the battery and charger went bad they said I would have to pay for a new charger and battery I am not happy at all I paid almost 600 so far for it. My account shows completed but once i contacted then 2 mysterious payments are now due. There is a website that saves periodically the whole internet. Called in to speak to a supervisor and Sonia Hu on me. We apologize for the recent experience with FlexShopper. FlexShopper has a rating of 3.48 stars from 724 reviews, indicating that most customers are generally satisfied with their purchases. My payment info is screenshotted to show I have never missed a payment, but screw me I guess Hi James, Thank you for being a valued FlexShopper customer. After your order is placed, you can call FlexShopper Billing at 855-353 The agent said they would reach out to the dispute department to open my case no response after that call ! WebCustomer submits a Lease Request in-store via the FlexWallet app, or heads to checkout Typically, all special order items require extra production time. Save and Increase Sales. We also reached out to the customer to provide this information. WebPlease email customer service at: returns@flexshopper.com. Stay away! Our marketplace allows you to shop all of these categories and beyond. The company deducted money from my account although i never received any products. Cornelius, even yelled at me! If the item you want is available at another location, and if it is the same merchant, you may be able to resume your application at the new location and complete your lease transaction. They FRAUDULENTLY draft your bank account on random dates that are NOT in a contract! Above all else, their customer service department is, for lack of a better word, incompetent. You can pay off the lease at anytime and there are great pay off options available. There are no hidden fees and easy weekly payments. The Flexshopper representative that the customer initially spoke to has not with with the Company since August 2022. Complaint: 19593419I am rejecting this response because: To address the automatic payments being removed. It let me have what i wanted earlier and for a fair price. Even though I believe that don't matter if they added that in their site it's STILL DECEIVING ADVERTISING PRACTICES! (On the uploads is their site back on November 2022 but if you browse through web.archive.org it was there all 2022). But the main issue is that Flexshopper sold my account without any type of communication. We're always here to help! April 10, 2023. We have been attempting to work with Jason Oakley and provided the requested payment information. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). There are many better options out there. Flexshopper provided instructions on how to return the item for lease#F659 (Snapper XD 82V ********************** via email on 04/12. Best Buy FAQs - Progressive Leasing He reversed some nsf fees he said. Please, could you reach out to us at Help@FlexShopper.com or call 855-353-9289? . We are sorry to hear about the issue you are having. They fill out the simple application to receive an instant decision and spending limit. Flexshopper, LLC. | Complaints | Better Business Flexshopper only collects payments that are due under a Lease Agreement signed by our customers, and we have no knowledge or ability to ascertain the max out limit for a customers card. How do I go about getting the things I need without credit, Hello Katty, Beware of your worse experience when lease to owning with this company. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. WebContact Need Help? I never received my game console, I reached out to them countless times they refused to stop the transaction from coming out of my account! I have chatted various times with issues on my account (its been three weeks since i started my lease) and the chat representative is not only rude and ignorant but also tries to gaslight you and questions you as if you were dumb. Limited metro delivery areas. Rates and terms may also vary depending upon the state where you reside. Now I'm told my account is closed and I am not owed any money. We apologize for the consumers recent experience. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. You can lease the things you want for a year. Thank you for taking the time to bring this to our attention. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Besides all of the extreme interest rates at the very very bottom there's a document which entitles you to cancel your order within three days of the initial purchase. FlexShopper Customer Service, I had paid my order off and a week later they start charging the card that we paid it off with they took over $400 that wasn't even to come outdue to it being paid off I called and they said I owe for two accounts that was already paid off and they won't take the card off of the file I called back and they said they will fix it but still haven't heard anything. I have paid off one item early to close it out 3 times just to be told I owe more. They did offer NO 90 days as promised but it has to be paid by February 2nd so it was now more like 60 days SAC option. My electric bill payment bounced because of it. I was able to provide proof that I had been contacting in since November trying to reach ***/*****. Together with our partners, we are making every effort to fill every order as quickly as possible while ensuring the safety of all parties involved due to the pandemic. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. FlexShopper Lease-to-Own | Top Brands & Retailers We are here to assist and would appreciate the customer's cooperation with providing a copy of the police/incident report they received when they contacted their police department. Our system takes 1-5 business days to post payments. Our goal is to help consumers with bad credit get goods they want through a Lease. The shopping experience that might have been difficult Currently, Jason Oakley has one active Lease with a balance due. After doing research online, because nobody will answer my calls, I've learned that they normally can take weeks or months to ship an item, if at all. Reviewers satisfied with FlexShopper most frequently mention customer Most emails are answered within 48 hours. All Rights Reserved. CHARGED CREDIT CARD FOR PAYMENTS 1 YEAR AFTER SALE COMPLETE. So on 3/10/23 I was to have 2 weekly payments deducted. I keep trying to call customer service to cancel and NOBODY ANSWERS. Note that complaint text that is displayed might not represent all complaints filed with BBB. Your monthly payment is calculated as your weekly payment times 4 or 5 weeks depending on the month. I selected monthly . They pull out double payments, and no one can give you a straight answer. They are not transparent, but they will often direct you to a vague lease statement. I purchase the Elite Gourmet 21L Stainless Steel Digital Air Fryer Oven with LCD Display and Interior Light - Stainless Steel haven't had it a year yet, and the knob broke off where I am not able to cut the fryer on or off. Your customer service circled me around for months, no payment was deducted after my card number had been given and than even when calling *** I got no response. FlexShopper The next Friday they automatically just deducted 5 weekly payments at once from my bank account without warning. I called several times and got the runaround. But they will reach out to me at a future date. Lease to Own the Brands you Love! Accept and digitally sign lease agreement to complete purchase. Today they never sent me a email and i have called 3 times. They never sent me a paid in full receipt. -remember saying to my self-. This credit is only valid for online orders. now, Im going to have to pay for it! I will be contacting my states attorney generals office. Do NOT order from them! 2 You will be given a credit for one weekly payment. I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! Yes, this option is available on every lease! FlexShopper - nationalcreditdirect.com WebLaunches the FlexShopper Payment modal where the customer may apply, get a I asked to speak with a supervisor for the agent I spoke with and was told their supervisors dont handle calls . Theu are gready and should be avoided. I had my automatic payments set up thru a checking account I use for these type of things. Customers with less than perfect credit history may qualify. * Prices and quantities are subject to change I will order and pay. is this correct? This makes it less expensive to purchase the items before the end of the term of the Lease. Museums Are Returning Precious Silver Lost to the Nazis - New This credit is only valid for online orders. I even said "the contract states I have three days to cancel the order, what games are you trying to play?" I called and set up my new bank credit card and paid 4 payments up front. Please help me because I am still paying for merchandise that I have yet to receive , VERY UNPROFESSIONAL. 4. WebShopping on the FlexShopper marketplace is easy. Now customer complaints that payments were not automatically deducted but previously requested that automatic payments be removed. Currently on hold for over thirty minutes with Deven, waiting for a supervisor. FlexShopper, Inc. Reports 2022 Fourth Quarter and Year No email, no phone call or letter to alert of a problem. FlexShopper How are you going to sell an account but not even give me a chance to make any payments after being passed around through customer service with no help or no next steps. Flexshopper sucks. We'd like to further investigate and resolve your concerns. Run away from doing business with this company. The only place they tell you about having to call to set up monthly payments is buried in the faq section. On or about June 29, 2023, the customer informed ********************** they were a victim of identity theft and that they had reported the matter to the police. Also, the signed agreement I have w them has no mention that as a Florida resident I am excluded from their promotion. Their rep did not do her job. You can reach us by phone, chat or email. You can choose to pay a lump-sum to complete the purchase ahead of the deadline if your financial situation changes and you no longer want to make weekly payments but enjoy owning the product sooner. Check out our Youtube channel or visit us at flexshopper.com. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. They messed up my account info and started using someone elses credit card number. The transit time will vary by delivery address. We are a lease to own company that provides consumers with 3 payoff options.1. They came in handy for car repairs but they refused to stop charging me, even though I had paid them off before the 90 days. If there is a customer service person from the company and not a helpless call center I would love to hear from you. Though we normally aim to deliver a great experience, it seems we missed the mark this time. Everytime I called them it was your money will be credited in 7-10 days. WebThe good news is that with FlexShopper you have the flexibility to lease-to-own by He did it with a The prior lease referenced by Jason Oakley has been closed another more recent lease was closed as an accommodation to Jason Oakley. Please please! Example: If you would like to have your payment drafted on the 2nd of every month, you will have to pay the number of Fridays between the 2nd of the first month, and the 2nd of the next month. If you need tires, use AFFIRM. All return requests include an email questionnaire customers need to reply to regarding the reason for returning an item so the request can be initiated and processed. No charge for 90-day payoffs. For further assistance, please contact our *************************** at ************** or email us at**************************************. FlexShopper The fact that they dint have it until just few weeks ago is evidence. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. Our rates vary from state to state as well so a year lease may not always mean double! After this I was assigned to ***************** who would collect on my account. Our goal is to help consumers with bad credit get goods they want through a Lease. They'll own their product after 52 weekly payments or sooner with early purchase options. I paid my bill and they stopped billing and then pick it back up and then stop again which caused my bill to be double and it was their fault, I have never stopped payment not one time but they purposely stop taking payment for my bill to become more expensive. If at any point you are struggling to make upcoming payments on your account, our dedicated customer service department can sometimes help. Monthly draft modifications require payment in advance. On 08/04/2022, the customer made a partial payment. We apologize if the customer did not receive the information via Chat while the final payment was pending and being processed. Please provide the email address and phone number associated with your lease agreement in a private direct message to review this incident or contact our customer service team at (855) 353-9289 for assistance. The billing department always listened to my concerns. If the consumer has any further questions or concerns, please do not hesitate to contact us at*************************************. Back to Top The Lease was approved and notified via email on 06/23/22. Their customer service was awesome and im mad grateful they exist. Never again will I use them. Are the items brand new that you rent to own? I ordered a robot vacuum and and xbox series x bundle and received the vacuum and the xbox controller and head set but not the xbox series x and was charged my first payment. Beware your credit card info is not safe even after your payments are complete. When I asked for my account to be recalled they said it could not be done. WebYour customers can lease with these quick and easy steps: Create a FlexShopper account with basic contact information. I have auto payments, was happy, they even raised my credit. Our bank has us cancel the debit card and dispute the payments. Called back in they transferred me to billing still could not answer my questions. I want them to correct the errors they caused. Then after receiving my confirmation I went online to look at the reviews of the company and to my surprise I was very disappointed at all the reviews and people complaining about not getting their packages and things like that.So I called and asked to cancel my order they said that the order has already been sent in. FlexShopper has partnerships with vendors that provide specific instructions when a customer requests to return an item. This is the worst service I have ever used. The product ordered will be yours for the original price. I have attached multiple pictures showing where I had contacted in asking about my payments and collection. Frequently Asked Questions Payment Method I will never work with this company again! They quadruple price gouge for their inferior items, even gave me a payoff for cheap merchandise ~ because they refused to pick it (NOT honoring their own return policy) and continued to charge me anyway AFTER I PAID IT OFF IN FULL! Let us Tell You How. 2 You will be given a credit for one weekly payment. From innovative technology and performance to great design, FlexShopper has everything you need to upgrade appliances and floor care. Flexshopper has been harassing me to collect on the debt even though we have already explained the situation and contacted the police. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Delayed ship times and store pick-ups are not normal circumstance for our company. And none of cards have that number. FlexShopper Lease-to-Own | Top Brands & Retailers Message to address your concerns. Please call our Billing Department today via phone at (855) 353-9289, press 1 and ask the representative to connect you to a supervisor to address the matter. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). This product was over $500 through the rent to on program, not able to use will have to purchase another one that have a manufactory warrant that will cover a least a year. 2022 FlexShopper, LLC. Customers can save money and own sooner with early purchase options. My new 'early purchase option" was 1100 dollars!? The lease was closed on 03/20/2023, and the payment was posted successfully. Simply click on the product category The original complaint was filed and that is why ***** was placed on my account. That is the main person that had been working with me during all this complaint and he was roping in *** to help with certain aspects of it; but at no point did I know she was supposed to be the main contact. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. We attempted to reach the consumer, but our attempt were unsuccessful. See a selection of top brands and products in that category, as well as deals and sales. I am not the only person that has experienced this issue please recall my account and you all can have my card number; and place me on a payment plan. Please send us a direct message with the email address and phone number associated with your account and we will contact you to address this matter. I bought a computer from them six months ago but the computer was actually a TEN YEAR OLD MODEL and I did not know it! FlexShopper Lease-to-Own | Top Brands & Retailers In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. They call me 5 times in one single day, I've spoken to multiple representatives and supervisors which where TERRIBLE AND RUDE. 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). FlexShopper also expects users to have valid SSN, as it doesnt focus much on your This is "bait and switch". This site uses Akismet to reduce spam. Now the stuff i ordered on December 12 is now not going to be here for the Christmas present it was bought for and still haven't been given a date or any information about when i can expect the xbox. They use predatory practices that will soon bring this company to an end. This company does not typically respond to reviews. Letting customer service know of your financial developments is an excellent way to keep your account in good standing. All I wanted to do was deactivate my account with these predators, and it was "we'll send your request to the review team", and not, you know, honoring my request right then and there.That being said, there are MUCH BETTER alternatives to Flexshopper, including saving money for a wanted item and buy outright, or going without an item in the first place. Other than that, with full disclosures they have many options for low income buyers with bad credit. According to your own website it shows that you all try to make contact before the account is sold and none of this was done. I keep getting the run arounds about getting my refund. 52 weeks payoff. I had forgotten it was attached to my Flexshopper payment. Ive reported them to BBB. NO HELP from both calls. I did the math with flexshopper to get my mattress at a tiny fraction of the cost paid extra, i think maybe $50, and allowing me to make payments of maybe only $47.50 every week. 00 like Robbery Company, and also they can take money from your Bank Account every week. We apologize for the customers' recent experience at FlexShopper. They told me they would not charge me, but did. That was ANOTHER lie. One of their email telling me that I had to pay regular earliest option now was ove 1100 dollars! 1. Hello Asia, We apologize for your recent experience at FlexShopper. No old or used products like brick & mortar rent-to-own stores. Hello Lynn, we appreciate your business and sorry to hear about the issue you're having. Hard to do, but not impossible. This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. Those who are against this just don't manage money well, but it is a very flexible way to juggle if you know what needs to be done. You can reach our billing department at (855) 353-9289. I believe the ad said the same thing I saw on their site; "90 days same as cash price", with a PS5 on it. Yes! I had been emailing ***** directly wondering what was happening with my account. Find out how we combat fake reviews. We'd like to better understand the experience you had and resolve all of your concerns. BBB Business Profiles are subject to change at any time. FlexShopper Merchants Customer Reviews are not used in the calculation of BBB Rating. Lease agreement with clear payment terms. Extremely deceptive company charging double or triple what an item is worth. I returned the item within the 10 days, as they requested, to flex shopper. Enjoy the things you need and pay as you go! Exactly the same device I was looking for but didn't bought because it was still over 1,000 dollars most places but this company had it and gave me 90 days to pay 710 so I thought it was a no brainer. My card number was collected and I was told that $35 dollar payments would be arranged but nothing was deducted from my account. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. FlexShopper acquired the assets of Revolution Financial, Inc. in December Information provided by various external sources. Add your product feed to the FlexShopper.com marketplace. 158 complaints closed in the last 12 months. At no point did anyone call or send any information saying that he had been removed from my case. I had an issue with my spending limit, Cynthia explained the issue helped me resolve it and got my limit reinstated. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They work similar to a rent to own but they have many more items to choose from. Flex Shopper was horrible. This means the consumer has fulfilled the full lease term. With FlexShopper: Also, we work with you and your changing lifestyle. Need help choosing the right products for your vehicle? Very disappointed. Read Customer Service Reviews of flexshopper.com Simply take a photo of the product you want and fill out a simple form. When I called support, they said there was an additional setting they needed to change on their end which wasnt done, but they still couldnt remove the late fees due to their error. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. The spending limit is the total Cash Price of the goods you can lease before tax and shipping.
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