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By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. If it's a low-cost selling process you're looking for, Vinted is likely the better option. There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. Vinted consists of five main sections, which you can access at the bottom of the screen. Read our review of Vestiaire Collective, including authentication Is Etsy legit? I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Be prepared to walk away. 1999-2023 PayPal, Inc. All rights reserved. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. Select the transaction you'd like to refund > tap Refund. Explain your decision. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. You can use the error code to cross reference with Paypal API errors. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. The app does not have its own payment system, and therefore does not accept raw payment card details. By browsing this website, you consent to the use of cookies. Respond to refund requests quickly. The buyer can then accept or reject your response. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. Go to your receipts. Scan this QR code to download the app now. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. Related:Common eBay Scams to Be Aware Of. Each user has 180 days to request a refund via Depop. How to avoid common Depop scams and fraud while selling on this popular marketplace! This makes it sound like they've probably deleted their paypal account too? You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. Kudos / Solution appreciated. About Depop. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. When you make a purchase using links on our site, we may earn an affiliate commission. How to Refund on Depop? Complete Guide 2023 - After SYBIL You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. Discover what an Etsy scam looks like, and how to protect yourself. Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. PayPal uses SSL 128-bit encryption to keep data safe. Mention relevant aspects of the transaction such as dates and place of delivery. Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. The person paid via goods as PayPal took a percentage. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. Buyer asks for partial refund after 2 weeks. With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. Having formally issued a return on the platform, arranging the return is the next step. 68. r/Depop. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Follow these steps when you want to create a Depop listing. Remember to always keep buyer/seller communication on Depop. Almost 10 thousand dollars! This is done by interacting directly with the other user on PayPal, but can be escalated to a claim if the issue is not resolved, which is then handled by PayPal itself. Read this guide for more information Facebook Marketplace is a trademark of Facebook, Inc. Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). However, all purchases done outside of this are at your own risk. Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. He towed the trailer away with mower and equipment. The best return or refund experience is avoiding one altogether. If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. How to Handle Depop Returns and Refunds - blog.vendoo.co Advice is voluntary. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. Meet-in-person transactions. Unfortunately, fraud and criminal activity does still occur on PayPal. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. The best trick to selling fast with confidence is cross-listing. You can also make offers if you want to try and bring down the price a little. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. Will Depop ban my store for using Sales Bot? There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. Price your items competitively and fairly so both you and the buyer are getting the best deal. There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. Depop doesnt allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. Mercari is a trademark of Mercari, Inc. Customer Recieved Item and Wants a Refund Too? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How does paypal know that what you received back isn't what you sent? The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. As know I have lost out on an item and money when I haven't done anything wrong? What if I Disagree With the Buyer? Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. This is the easiest part of the process. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. When a website offers this, it is known as Buyer Protection. You are viewing the PayPal Community Archives. Listing is fairly easy on Depop. How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. Depop vs. Vinted: Which Is Better for Buying and Selling Second - MUO This content may be old or outdated. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. If you want to sell items on Depop, the process is very simple. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. Quick Answer: How To Issue A Refund On Depop. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. Find the payment you want to refund and click on the name of the payer. Depop Returns & Refunds - How to Handle Them - SellerAider You can do this up to 180 days after the purchase. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. Provide evidence that the claim is false and that you qualify for Depops seller protection. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. View solution in original post 1 Kudo Login to Reply or Kudo By browsing this website, you consent to the use of cookies. Providing proof of return will enable the refund to be processed. Vinted, on the other hand, came about in 2008 in Lithuania. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. To avoid this happening, you can simply add a Top Up card. UK sellers: Getting paid with Depop Payments - Depop help GB As resellers, we all want the perfect sales experience from start to finish. Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. That's so bad, the other person must know exactly what they have done. Buyers want authenticity and transparency. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Want to know more? Tap on the purchase/sale you want to leave feedback for. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). But why is it important? Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? However, it's important to note that Depop charges a higher fee. Offer an alternative solution. How do I refund a buyer? - Depop help GB While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. Not long after, Depop transitioned to a thrifting marketplace. Will PayPal refund me if item not received? Determine if the flaw or issue was something you missed, or happened after the item left your possession. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Head Office. In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. Email: support@depop.com. We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love. I'm also going through the same thing. We may suspend an account for any of the following reasons: Prohibited Items. In short, they are preloved fashion apps. Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. Keep your cool and stay professional. If the flaw was something you missed you have options. Please read rules before posting. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. Refund Request LetterWhy Is It Important? Confirm the amount and click Submit. When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. Tap > tap All sold items. Please make sure you've read the community rules, and that your post follows our posting guidelines. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. We love it when our customers are happy with their items, but what do we do when they request a return or refund? To leave feedback: Go to profile. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. Also the depop profile has blocked me. CUSTOMER RECIEVED ITEM AND WANTS A REFUND TOO. You lost any seller protection by sending to another address than the paypal registered address of the buyer. Its easy. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. This application is not endorsed or certified by Tradesy, Inc. That way you can be certain that you can get your money back if the transaction isnt fulfilled. This content may be old or outdated. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. He came to my house and tried out mower. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. This application is not endorsed or certified by Grailed, Inc. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Log into your PayPal account. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? Leave the Archive. Depop is particularly popular with users in the US and UK. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. Here are some popular online retailers and payment systems thatoffer Buyer Protection. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. This app is also very well-suited to those looking for vintage pieces and the latest trends. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. I am suppossed to let.him have all.of this equipment for free? As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Buyer Protection is not optional and is therefore charged on all purchases and sales. The issue was outside of your control and contacting the shipping service may help you settle the issue. So in the event of an item received but not as described dispute its always one persons word against anothers. 3. I am going through this now. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. Depop Ltd. Support. Solved: Scammed through Depop - PayPal Community Depop is a trademark of Depop, Inc. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. Each user has 180 days to request a refund via Depop. Vinted does not charge any fees for selling items. You can now refund users in app. Depop's use of PayPal makes it a very secure option for both sending and receiving funds. Select the transaction you'd like to refund > tap Refund. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Ask for a refund in a polite and formal language. What Is Buyer Protection and Why Do I Need It? - MUO Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. This application is not endorsed or certified by Depop, Inc. - made sure not to do it through friends & family because I know people get scammed that way so often. 10 Great Marketplaces Every Reseller Should Consider. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. Here are attributes to include in your listing: Secondhand shoppers are savvy. How to Buy Online Safely, Securely, and Confidently. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. Open communication can lead to a swift resolution. What happens if someone requests a refund on PayPal? Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. But how do these two apps differ, and which should you use? I can affors to lose 100 percent of my sale. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). Home FAQ Quick Answer: How To Issue A Refund On Depop. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. Click the History subtab. As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. Its always worth checking if a website offers Buyer Protection before you make a purchase. So, can you trust these apps with your data and money? So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund.